Please review the relevant section below before using apniflight.com services.
These Terms & Conditions ("Terms") govern access to and use of Apni Flight and all related services available through https://apniflight.com (the "Website").
By visiting, browsing, creating an account, making a booking, submitting payment, or using any service available through the Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree with these Terms, please discontinue use of the Website and Services.
All content available on the Website, including design, layout, text, branding, graphics, software elements, and visual presentation, is owned by or licensed to Apni Flight and may not be copied, reproduced, distributed, or commercially reused without prior written approval.
Apni Flight provides an online booking and travel services platform through which users may search, compare, request, reserve, or purchase travel-related services including but not limited to:
When you complete a reservation through the Website, you enter into a direct contractual relationship with the relevant travel supplier, airline, hotel, transport operator, insurance company, or service provider ("Provider").
Apni Flight acts primarily as a booking facilitator and intermediary that enables communication and transaction processing between users and Providers.
Apni Flight makes reasonable efforts to display accurate information; however, availability, schedules, pricing, descriptions, policies, and travel conditions are supplied by third-party Providers.
Accordingly:
Booking confirmation becomes final only after successful payment and issuance of confirmation documentation.
Apni Flight and/or Providers reserve the right to reject, suspend, cancel, investigate, or decline any booking, transaction, or account activity where reasonably necessary.
Reasons may include:
Apni Flight may suspend or permanently remove accounts that violate these Terms.
Payments must be completed only through officially approved Apni Flight payment methods.
Accepted methods may include:
Reservations remain unconfirmed until full payment is received and processed.
Merchant or payment processing fees may apply and may not always be refundable.
By using the Website, you confirm that:
Users must not:
For booking security, requests involving:
must be verified through the registered email address or mobile number associated with the booking.
Apni Flight may decline requests that cannot be validated.
Services are provided on an "as available" and "as is" basis.
Apni Flight does not guarantee:
To the maximum extent permitted by law, Apni Flight shall not be liable for indirect, incidental, consequential, or special losses arising from use of the Website or Services.
The Website may contain links to third-party websites or services.
Apni Flight does not control or guarantee third-party content and accepts no responsibility for transactions completed outside the Website.
Cancellation and refund eligibility depends upon:
Service charges paid to Apni Flight may remain non-refundable.
Refund timelines may vary depending upon the Provider and payment method.
Apni Flight reserves the right to suspend or terminate accounts or deny services where necessary for operational, legal, compliance, or security reasons.
Apni Flight shall not be responsible for delays, cancellations, interruptions, or inability to perform due to circumstances outside reasonable control including:
By using the Website, you consent to collection, storage, processing, and use of your personal information for booking administration, fraud prevention, customer support, and service improvement.
These Terms shall be governed and interpreted under the applicable laws of Pakistan.
Any dispute shall be subject to the competent courts of Pakistan.
Apni Flight Website: https://apniflight.com
For support, cancellation requests, and booking assistance, please use official communication channels listed on the Website.
When you complete a reservation, you enter into a direct contractual relationship with the relevant Provider (airline, hotel, transport operator, or insurer). Apni Flight acts as a booking facilitator and intermediary between you and the Provider.
Prices, availability, and schedules are supplied by third-party Providers and may change before payment is completed. Booking confirmation only becomes final after successful payment and issuance of confirmation documentation.
Yes. Apni Flight and/or Providers reserve the right to reject, suspend, cancel, or investigate any booking where reasonably necessary, including for suspected fraud, payment verification issues, or regulatory restrictions.
Requests involving modifications, cancellations, refunds, or passenger updates must be verified through the registered email address or mobile number associated with the booking. Apni Flight may decline requests that cannot be validated.
Cancellation and refund eligibility depends on Provider rules, fare conditions, and applicable service fees. Service charges paid to Apni Flight may remain non-refundable, and refund timelines vary by Provider and payment method.
The following conditions apply to all bus bookings made through Apni Flight.
The policies below apply in addition to the General Travel Guidelines above, based on the operator selected at the time of booking.
Refund & Cancellation
Reporting Time
Cancellation Policy
Operational Delays
If the scheduled service does not operate, the operator may provide:
Boarding disputes should be addressed with the relevant terminal management and customer support channels.
Cancellations
Luggage
Passenger Conduct
Passengers carrying restricted items or creating safety concerns may be refused boarding.
Delays or schedule interruptions caused by events outside operational control shall not create additional liability.
Boarding Requirements
Passengers should report sufficiently before departure.
Late arrival after scheduled departure may result in ticket forfeiture.
Ticket Changes & Refunds
Cancellation Rules
Service Interruptions
Where service disruption occurs, operator remedies may include:
Reporting & Boarding
Passengers must complete check-in and boarding requirements before scheduled departure.
Refund Eligibility
Force Majeure
Neither Apni Flight nor the operator shall be liable for service interruption resulting from events beyond reasonable operational control.
Bus schedules, cancellation rules, baggage limits, penalties, seat adjustments, and operator policies may change without prior notice.
By completing a bus reservation through Apni Flight, the customer confirms acceptance of both:
If a passenger fails to board due to late arrival, refund eligibility is governed by the applicable operator's policy, not by Apni Flight directly. Each operator listed in this section has its own reporting time and forfeiture rules.
Cash refunds at terminals, counters, or partner offices may not be available unless expressly permitted. Cancellation and refund requests must be initiated through Apni Flight's official support channels.
Animals and pets are not permitted unless specifically approved by the transport operator in advance.
If a scheduled service does not operate, the operator may provide a refund under applicable conditions or move you to another available departure, depending on that operator's specific policy.
Passengers are responsible for safeguarding personal belongings throughout the journey. Apni Flight and the bus operator are not liable for loss, theft, or damage to luggage unless required under applicable law.
Apni Flight may collaborate with selected insurance providers to offer travel insurance products through the Website and related booking channels.
Travel insurance is recommended for travelers who wish to obtain additional protection against certain travel-related risks including but not limited to:
Insurance protection, coverage limits, exclusions, and eligibility vary according to the insurance plan selected by the customer.
Customers are responsible for:
Purchase of insurance through Apni Flight does not replace the customer's responsibility to understand the applicable insurance terms.
Claims, where applicable, must be submitted according to the insurer's process and documentation requirements.
For assistance regarding claims or policy information, customers may contact Apni Flight customer support or the relevant insurance provider.
Each travel insurance plan contains detailed information regarding:
Customers are encouraged to retain policy documents before and during travel.
The insurance certificate or policy documentation issued at purchase forms the governing insurance agreement between the customer and the insurer.
Availability of plans, pricing, benefits, and conditions may change without prior notice.
Travel During Pregnancy
For passengers travelling during pregnancy, additional travel requirements may apply depending upon airline policies and applicable medical guidance.
Passengers who are pregnant, or persons making bookings on their behalf, are expected to disclose pregnancy status where required during booking or before travel.
Where requested by the airline or operator, passengers may need to provide:
Acceptance for travel during pregnancy remains subject to:
Travel beyond the accepted gestational period determined by the carrier may not be permitted.
Passengers should verify all conditions directly before travel.
Where supporting documents are mandatory and are not presented upon request, boarding may be refused by the airline or service provider.
Passengers are responsible for ensuring submitted medical information is accurate and valid.
For journeys involving multiple carriers or connecting travel arrangements, approval by one operator does not automatically guarantee acceptance by another carrier.
Passengers should independently confirm compliance with all participating travel providers.
Apni Flight acts only as a booking and facilitation platform and does not issue, underwrite, approve, or settle insurance claims unless specifically stated otherwise.
Final decisions regarding policy approval, coverage, claims, reimbursement, and eligibility remain solely with the insurance provider.
No. Apni Flight acts only as a booking and facilitation platform. Final decisions regarding policy approval, coverage, claims, and reimbursement remain solely with the insurance provider.
Plans vary, but commonly include trip cancellation or interruption, travel delays, medical emergencies, lost or delayed baggage, and personal accident coverage. Coverage limits and exclusions depend on the selected policy.
Airlines may require a completed medical clearance form (including MEDIF where applicable), recent medical documentation, ultrasound reports, or physician approval, depending on the stage of pregnancy and the airline's policy.
Not necessarily. For journeys involving multiple carriers, approval by one operator does not automatically guarantee acceptance by another. You should independently confirm compliance with all participating providers.
The insurance certificate or policy documentation issued at the time of purchase forms the governing agreement and details covered events, exclusions, claim procedures, and documentation requirements. Keep this document throughout your trip.
Apni Refund ("Service") allows eligible customers to cancel or modify selected bookings under special refund flexibility rules offered through Apni Flight.
Availability of the Service may vary by airline, route, booking class, destination, or promotional conditions.
This Service applies only where purchased during booking.
Eligible cancellations or modifications must be submitted before the applicable cancellation deadline shown during booking.
Certain airlines, international routes, or promotional fares may require earlier notice periods.
Once the cancellation deadline expires:
For return journeys:
Where approved:
Processing timelines may vary depending on payment method and provider.
Apni Refund may not apply in situations including:
In such cases, refund handling will follow provider policies.
Apni Refund is not an insurance product.
It provides booking flexibility under applicable terms and does not replace travel insurance coverage.
Customers are encouraged to purchase travel insurance separately where appropriate.
Individual airlines maintain their own fare and cancellation policies.
Customers should review provider terms before purchase.
Apni Flight reserves the right to update, suspend, modify, or discontinue Apni Refund at any time.
No. Apna Refund must be added at checkout and cannot be added after booking confirmation. Where applicable, it must cover all passengers in the booking.
Service fees paid for Apna Refund are generally non-refundable, unless cancellation occurs due to circumstances defined as involuntary by the provider.
No. Apna Refund is not an insurance product. It provides booking flexibility under applicable terms and does not replace travel insurance coverage.
Once the cancellation deadline shown during booking expires, standard airline fare rules apply and refund eligibility becomes subject to the provider's conditions.
Apna Refund may not apply in situations such as government restrictions, travel bans, emergency declarations, public health restrictions, or force majeure events. In such cases, refund handling follows the provider's policies.
Apni Flight's Flight Date Change Service ("Service") provides eligible customers with additional flexibility to modify selected flight bookings without incurring Apni Flight's standard change handling charges, subject to airline rules and the terms below.
The Service applies only where purchased during checkout and remains subject to availability, airline restrictions, and operational limitations.
Customers who purchase this Service may request one (1) eligible booking modification for each reservation.
Requests may be submitted through:
Only one completed change request is permitted per booking under this Service.
Unless otherwise restricted by airline policies or special exceptions:
No reason is required for an eligible date change request.
Subject to airline approval and availability, customers may request changes including:
Availability of alternatives depends entirely on airline inventory and fare conditions.
If a modification request is approved:
The revised itinerary must commence within six (6) months from the original departure date unless otherwise restricted by the airline.
This Service does not cover:
Any fare difference arising from the new itinerary shall remain payable by the customer.
Some modifications may require payment at the time of processing.
This Service only provides booking flexibility.
It does not provide:
Refund requests remain subject to airline cancellation policies.
This Service becomes unavailable where changes arise due to circumstances including:
In such situations, applicable airline rules shall determine available options.
The fee paid for Flight Date Change Service is non-refundable once purchased except where otherwise required under applicable law.
Flight Date Change Service is a booking flexibility feature only.
It is not:
Customers are encouraged to obtain separate travel insurance where appropriate.
Certain airlines may apply stricter modification windows or operational conditions.
Apni Flight reserves the right to update airline exceptions, notice periods, and operational rules without prior notice.
Apni Flight may revise, suspend, limit, or discontinue this Service at any time.
Customers who purchase this Service may request one (1) eligible booking modification per reservation. Only one completed change request is permitted under the Service.
No reason is required for an eligible date change request, as long as it is submitted before the scheduled departure of the first flight segment.
This Service waives Apni Flight's standard change handling charge, but it does not cover airline fare increases, additional taxes, airport charges, or carrier-imposed surcharges. Any fare difference remains payable by the customer.
No. This Service only provides booking flexibility and does not include ticket cancellation benefits, full or partial refunds, or cash compensation. Refund requests remain subject to the airline's cancellation policies.
If a modification request is approved, the revised itinerary must commence within six (6) months from the original departure date, unless otherwise restricted by the airline.
Apni Cash is a loyalty reward that is only available to registered users of Apni Flight.
Only users with an active account on apniflight.com are eligible to earn and redeem rewards under this program.
To earn Apni Cash:
Apni Cash may be earned across all Apni Flight booking channels, however:
The amount of Apni Cash awarded per booking is determined solely by Apni Flight.
Reward values may vary depending on:
Apni Flight reserves the right to adjust reward rates at any time without prior notice.
Apni Cash is valid for a limited time period.
Apni Flight may, at its sole discretion:
Such changes may occur without prior notice and without liability for compensation.
Apni Flight reserves the right to update, revise, or amend these terms at any time.
All changes become effective immediately upon publication on apniflight.com.
Apni Cash:
Apni Flight reserves the right to reverse or adjust Apni Cash used on any booking.
For reward-related refund requests, customers may contact support through official Apni Flight communication channels.
However, Apni Cash will not be refunded or reinstated for cancellations involving certain airlines, including but not limited to:
Apni Flight reserves the right to:
if any fraudulent, abusive, or suspicious activity is detected.
Apni Flight may suspend or permanently terminate:
if program rules are violated or misuse is identified.
Apni Flight shall not be responsible for:
Participation in the rewards program is at the user's own discretion.
Apni Flight shall not be liable for failure or delay in fulfilling reward obligations due to events beyond its control, including but not limited to:
Apni Flight is not responsible for:
Only registered users with an active apniflight.com account can earn and redeem Apni Cash. Guest bookings made without logging in do not qualify.
No. You must be logged in before completing the booking. Logging in afterward or during payment processing does not qualify for reward earnings.
No. Apni Cash cannot be sold, exchanged, or converted into cash, and cannot be transferred between users or accounts.
Yes. Apni Cash is valid for a limited time, communicated when the reward is issued. Expired rewards cannot be reinstated under any circumstances.
Apni Flight reserves the right to reverse or adjust Apni Cash used on a cancelled booking. Apni Cash will not be refunded or reinstated for cancellations involving Fly Jinnah, Air Arabia, Flynas, Flyadeal, or Jazeera Airways.